经过面试与评估,我们很高兴地邀请你转岗至#contractPosition#,开启下一段梦想之旅。
你的职业发展之旅由你主导,期待你在新岗位上探索更多可能性,成为更好的自己!
如您接受转岗,请在#EXPIRYDATE#之前完成签署,否则,此意向书将失效。
如有问题联系岗位招聘负责人:
姓名:#HRNAME#
邮箱地址:#HREMAIL#
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\n · 若符号为蓝色,则说明该环节还未完成或还未反馈;
\n · 若符号为红色,则说明该环节已失败或失效;
\n · 若符号为绿色,则说明该环节已顺利通过。
\n
\n 若发现状态异常,请先与被内推人联系确认环节实际状态;内推人可通过环节状态、对应时间、对应奖励数额判断本推荐将产生的奖励。若要查询完整的全球内推政策与流程,请点击此处。\n ","recruit.overseasCareers.languagePreference":"语言","recruit.overseasCareers.languagePreferenceTips":" ","recruit.overseasCareers.languagePreferenceSave":"保存","recruit.publicity.hotJobs":"https://images3.c-ctrip.com/HrCareers/internal/2025年6月程里机会弹窗拼盘.png","recruit.publicity.hotJobsTitle":"#程里机会#六月IBU CSC客服节内推季和Trip Careers探索者计划来啦!","recruit.publicity.hotJobsContent":"1. IBU CSC客服节内推季,推荐你的“星”上人!点击了解活动详情 \n在2025.6.3-2025.6.30期间,推荐简历至IBU CSC上海站点任意岗位,您将有机会获得惊喜礼品,更有机会抽中大疆pocket3!快来参与吧! \n2. 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\r\n2000年,携程华北总部落地首都北京,这为集团在华北及东北八省的业务线的注入了强大动力,助力业务蓬勃发展。我们的员工在北京追逐梦想,沉浸在北京的历史与文化、繁华与烟火中。期待同样热爱旅行的你,在北京和我们一起have a good trip!","recruit.overseasCareers.locations.3.content":"2008年12月,携程南通联络服务中心作为携程设立的第12家分公司,在南通正式运行,拥有坐席超过1.2万个,是目前世界上旅游业内最大的单体式呼叫中心。在这里,一副耳麦连线着全球携程客人,提供“暖心、简单、主动、信任”的服务,持续输出业界高品质的服务。","recruit.overseasCareers.locations.4.content":"2000年,携程华南区域总部落地广州——这里是海上丝绸之路重要发祥地,是推动全球服务商贸往来的千年商都。我们集众力、汇众智,各大业务、运营、服务和技术团队凝聚在此蓬勃发展,务实奋进为梦想奔赴。得闲饮茶是广州程里人的生活方式,开放包容、互利共赢是我们的合作理念。携手深耕粤港澳大湾区,活力广州,“捞乜都掂”!","recruit.overseasCareers.locations.5.content":"2001年,成都分公司正式成立,是携程国内最早开始运营的分公司之一,迄今走过23年的历程。目前成都分公司已发展成为华西区域总部,在成都高新区拥有5W平米的自建办公场地,业务范畴包括四川、重庆、陕西、甘肃、青海、宁夏、新疆、云南、贵州、西藏等省份直辖市。作为西区总部,主要承接集团深耕国内战略,国内业务和团队都在此有落地。上千名充满激情的华西小伙伴汇聚在这里,不忘初心,砥砺前行,创造佳绩。","recruit.overseasCareers.locations.6.content":"2001年,携程筑梦青岛。一群怀揣旅游梦的青年着手深耕齐鲁大地,致力将“好客山东”的自然景观和人文底蕴展现到极致。数十载的匠心积淀,我们不仅在山东,也在浙江、江苏、福建、安徽旅游业发展注入无限活力与强劲动力。期待在中国东部的最前沿阵地,与你的双向奔赴。","recruit.overseasCareers.locations.7.content":"携程集团的业务遍布欧洲,而英国正是携程在欧洲的业务核心。我们在伦敦和爱丁堡均设有办公室,数百名员工在这里为全球各个业务板块提供强有力的支持。\r
\r\n携程伦敦办公室位于市中心,设立于伦敦圣玛丽阿克斯街70号(70 St Mary Axe),毗邻利物浦车站。这座大楼独特的圆弧形状让它被戏称为“火腿罐头”,在伦敦群楼间独树一帜。从站点运营到业务拓展,我们的伦敦团队也在这里,推动携程集团业务从伦敦走向欧洲,走向世界!\r
\r\n来到携程爱丁堡办公室,你一定能感受到浓浓的热情氛围!这里充满活力,到处洋溢着员工对工作的热情;这里开放包容,团队协作受到高度重视。作为一个多语言呼叫中心,爱丁堡团队提供12种口语服务,力求满足全球旅客的需求。随着我们全球业务的发展,爱丁堡客户支持团队将继续壮大,更好地服务全球客户!","recruit.overseasCareers.locations.8.content":"日本分公司成立于2015年,目前在日本全国的6个城市拥有7个办公室,分别位于北海道、东京、名古屋、大阪、福冈和冲绳。为了更好地服务日本旅客,我们在日本东京特设日语客服中心,为日语客人们提供7*24全天候的贴心服务。\r\r\r\r
\r\n2022年11月,我们的日本总部办公室搬入了位于东京站的新大楼。新办公空间色彩明亮、视野宽阔,设备先进,为我们的员工营造了一个舒适、高效、健康的工作环境。在这里,每一个员工都可以充分发挥自己的潜力,在奔赴梦想的旅途中享受成长与快乐。","recruit.overseasCareers.locations.9.content":"携程集团菲律宾办公室位于知名的中央商务区——达义市(Taguig City),马卡蒂市(Makati City)和宿务市(Cebu City),业务部门丰富,已拥有超过600名员工。\r
\r\n我们的达义办公室容纳了大部分员工,是客户服务团队的专用办公室。团队为全球英语客户提供7*24小时全天候服务。马卡蒂和宿务办公室则聚集着市场人才,他们维护着我们的酒店合作供应链。作为激动人心的全球发展战略的一部分,携程菲律宾办公室不断提升员工规模,支持集团在亚洲的蓬勃发展,同时坚守我们的使命——追求完美旅程,共建美好世界!","recruit.overseasCareers.locations.10.content":"欢迎来到韩国办公室!\r
\r\n当你来到充满活力而历史悠久的首尔市中心,逐步深入探索,你会发现在钟路区独特的地标建筑群之中,便是我们的韩国办公室。\r\r\n我们的光化门办公室坐落在D-Tower,办公室与周围环境协调一体,又提供了多样化的城市景观。\r
\r\n我们的钟阁办公室(韩语客户支持中心)位于首尔复古与前沿文化交汇的中心。一边是仁寺洞(Insadong)窄窄的石子街道,连接了传统文化旧址、艺术画廊和博物馆;另一边则是乙支路(Eulji-ro),带你来到前沿时尚与复古风情的聚集地,体会现代首尔的摩登风味。\r
\r\n如果你热爱旅行,那就加入携程集团韩国办公室,每一天都是愉快旅程!我们也很自豪能为你提供全球化平台,让你在世界舞台上探索更多的职业发展可能性!","recruit.overseasCareers.locations.11.content":"携程马来西亚办公室位于吉隆坡的全新地标式建筑106交易塔(the Exchange 106)内。这座大楼共106层,是吉隆坡第二高楼,也是全球最先进的建筑之一。就如同这耸入云霄的大楼一般,我们在业务上心向卓越,永攀高峰;在团队上鼓励成长,助力员工走向更高的职业成就。\n
\n\n欢迎加入马来西亚办公室,在这里俯瞰天际线美景,拥抱更多可能性,追求完美旅程,共建美好世界!","recruit.overseasCareers.locations.12.content":"欢迎来到携程集团泰国办公室!泰国作为全球最受欢迎的旅游目的地之一,一直是携程集团的重要市场。目前,携程在曼谷、清迈和普吉岛均设有办公室。\r
\r\n现在,请来探索我们的曼谷办公室吧!我们的办公室位于曼谷活力四射的新CBD拉差达拉玛9街区(Ratchada-Rama 9 district),地理位置优越,让您感受到现代便利与文化的碰撞。办公室可达MRT蓝线的拉玛9站(MRT Rama 9 station),还有高速公路和多种交通选择,让通勤变得轻松愉快。\r
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The presentation was pivotal for us, as we successfully secured contracts with numerous new hotels and convinced them to join our sales channel. All of our efforts resulted in a remarkable increase in the growth rate compared to last year.\r\n\r\n3. What sets Trip.com Group apart from other companies? \r\nTomoyuki Takata: \r\nUnlike many other online travel agencies, the business scope of our company is diverse, encompassing not only hotels but also tickets, train tickets, flight tickets, and more. This means that I can continuously learn new knowledge and skills, exploring more possibilities. Trip.com Group is a young and fast-growing company that is constantly changing and progressing, which is what I enjoy.\r\nSho Izaki: \r\nAs Trip.com Group embarks on its journey in the Japanese market, there are boundless opportunities to explore new territories, push limits, and create greater value. This nascent phase presents an exceptional opportunity for me to assume a more pivotal role, leveraging my skills and expertise to drive meaningful impact and establish a strong presence in this new market.\r\n\r\n4. How would you describe the culture of Trip.com Group? \r\nTomoyuki Takata: \r\nOur ongoing pursuit of globalization and innovation fills me with pride. ","recruit.overseasCareers.employeeStory.NewContent2.4":"I can feel a strong signal that our company is committed to pursuing technological advancement, which has positioned us at the forefront of the travel industry. I believe that our constant evolution, particularly in terms of technology, will continue to gain recognition.\r\nSho Izaki: \r\nOur company culture is very open and inclusive, strongly emphasizing diversity. There is no strict hierarchical system, and everyone is encouraged to express their thoughts and ideas, with each person's perspective receiving equal respect.\r\n\r\n5. What advice would you give to someone interested in joining your team? \r\nTomoyuki Takata: \r\nCultural adaptation is crucial. As a NASDAQ and Hong Kong-listed company, we're constantly striving to expand our business and explore new markets. We warmly welcome those who fearlessly tackle challenges and steadfastly face difficulties to join our team, as it aligns seamlessly with our innovative and progressive culture.\r\nSho Izaki: \r\nIf you're interested in joining our team, it's crucial to have a mindset that embraces change. With the immense potential for growth in the global market, we seek individuals who are ambitious, ready to address global challenges and possess the courage to fight for them. Adaptability to constant change is a key attribute highly appreciate.","recruit.overseasCareers.employeeStory.NewContent.5":" ","recruit.overseasCareers.employeeStory.NewContent1.5":"When we have good ideas, the company respects and trusts us. As long as we can provide evidence to demonstrate the value of our ideas, we can get full support in implementing them. We are free to think boldly and come up with new ideas to innovate.\r\nYoshitomo Fukasawa: \r\nTrip.com Group provides opportunities for employees to transition and meet their personal development needs and career planning. I previously served as the Marketing Manager of Tokyo at the Hotel Business Unit, responsible for B2B business. Due to my interest, I transferred to my current position. I think the entire transition process was very smooth, and I received strong support and assistance from the company.\r\n\r\n3. Can you share any impressive achievements and how you made them happen?\r\n\r\nEddy Yip: \r\nLast year, we collaborated with different partners including financial institutes, local hotels, and theme park partners for a major promotion on August 8th. ","recruit.overseasCareers.employeeStory.NewContent2.5":"Through coordinated efforts with other internal business units and successful external resource integration, our campaign achieved excellent results, with the highest number of orders received in a single day throughout the year.\r\nDuring the Ching Ming Festival period, there was a high demand for high-speed rail tickets from Hong Kong to mainland China. We successfully met this challenge by collaborating with the Train Ticket Business Unit, conducting a series of successful marketing campaigns, and making targeted optimizations to our products. These efforts attracted more users to book high-speed rail tickets on our platform. We not only have achieved the highest number of orders received in one day so far this year, but also have helped a lot of users to have an easier journey to get their train tickets.\r\nYoshitomo Fukasawa: \r\nWe previously collaborated with LINE Pay for a promotional campaign in the Japanese market. ","recruit.overseasCareers.employeeStory.NewContent3.5":"Our partners helped promote and raise awareness of the competitive products and excellent service quality provided by Trip.com. This promotional campaign achieved significant results, effectively increasing our transaction volume, and receiving positive feedback on social media sites in Japan.\r\n\r\n4. How do you feel about working at Trip.com Group? \r\nEddy Yip: \r\nAgile - We are a highly flexible company that can quickly adapt and capture market changes and swiftly implement ideas.\r\nInnovative - Despite being a large company with numerous products, Trip.com Group is always willing to continuously experiment and innovate to create better products.\r\nYoshitomo Fukasawa: \r\nRapid growth - I believe that the travel industry and our company are in an upward phase, which has provided me with many opportunities for rapid growth. ","recruit.overseasCareers.employeeStory.NewContent4.5":"I have gained tremendous growth and progress from this job.\r\nMeaningful - I am passionate about my work, and I believe that what I do can truly promote meaningful adjustments and upgrades to Japan's travel industry. This makes me feel that what I do has real value.\r\n\r\n5. How would you describe the culture of your team? \r\nEddy Yip: \r\nOpen, everyone can freely express their ideas without being cautious when talking to leaders, our team members are encouraged to think independently, not just follow instructions from the boss blindly. We want everyone to think about why we are doing this and if there is room for optimization. Additionally, we don't just work for the sake of work but genuinely derive enjoyment from it.\r\nYoshitomo Fukasawa: \r\nOur team is very diverse, with members from different nationalities and backgrounds. ","recruit.overseasCareers.employeeStory.NewContent5.5":"However, we are very united, and we have established a high level of trust among ourselves. Led by the Director we share weekly highlights and challenges in our respective markets and also introduce each other to partners to facilitate progress in other markets.\r\n\r\n6. What attracted you to Trip.com Group? \r\nEddy Yip: \r\nI highly recognize the brand reputation of Trip.com Group, as it is a well-known company in Hong Kong. Additionally, my previous experience in hotel and airline companies, coupled with my background in the travel industry, makes me a good fit in many aspects with Trip.com Group. Lastly, my previous focus was mainly on B2B, and joining Trip.com Group allows me to transition to B2C, providing me with more learning opportunities and the chance to actively participate and grow fast.\r\nYoshitomo Fukasawa: \r\nI previously worked in the travel industry and loved this field. I believe that Japan's travel industry has enormous potential, with many opportunities worth exploring. Additionally, Trip.com Group has achieved tremendous success in China and has abundant resources and experience to leverage overseas markets, including many untapped blue ocean markets. I have many opportunities to try and challenge myself and do meaningful things.\r\n\r\n7. What advice would you give to someone interested in joining your team? \r\nEddy Yip: \r\nWe hope you bring innovative ideas and are not afraid to express yourself.","recruit.overseasCareers.employeeStory.NewContent6.5":"When formulating big plans, pay attention to the details and be able to identify areas for optimization even in the smallest aspects. A small idea can evolve a big change!\r\nYoshitomo Fukasawa: \r\nHigh coordination and adaptability - Our team is very diverse, and we have the opportunity to come into contact with different cultures. When dealing with colleagues from different cultures and backgrounds, we need to learn to embrace these differences and coordinate effectively.\r\nHigh proactivity - We encourage curiosity about new things and the ability to proactively learn about the company's culture and professional knowledge. Having good self-drive is also a trait that we highly value.","recruit.overseasCareers.employeeStory.NewContent.6":" ","recruit.overseasCareers.employeeStory.NewContent1.6":"Our main focus is constant data analysis, identifying growth opportunities, and delivering a top-notch affiliate program. We leverage successful cases to replicate them in other markets and collaborate with local teams to activate campaigns strategically in the affiliate channel. Despite being in different countries and time zones, our team is highly effective and collaborative, which is a true highlight of our work.\r\nJoseph Payne: \r\nMy team is the content department based primarily in Shanghai, we work closely on translating my written work. Our successful launch of social media platforms in the UK has been a notable achievement, greatly improving our APP downloads. Furthermore, our various campaigns across Europe have been successful in enhancing our presence in the European market, with copywriting playing a significant role in these accomplishments. As someone involved in both content creation and marketing, I consider both teams to be my own.\r\n\r\n3. Can you share one of your impactful projects while working at Trip.com Group?\r\nHenrique de Castro Almeida: \r\nThe highlight of my career was leading a global team and merging all affiliate operations. ","recruit.overseasCareers.employeeStory.NewContent2.6":"This experience required me to navigate between details and strategies and to understand the unique aspects of each region and partner. Clear communication, attention to detail, and the ability to see the big picture were crucial in optimizing our operations and taking timely actions.\r\nJoseph Payne: \r\nThe achievement that fills me with the greatest pride is my collaboration with the UED team to develop a comprehensive document outlining our company's desired tone and voice in customer communication. This document guides our copywriters, brand, and marketing teams, enabling effective engagement with our customers. ","recruit.overseasCareers.employeeStory.NewContent3.6":"This accomplishment, early in my career at Trip.com Group, is a significant milestone. Establishing a cohesive brand voice and vision has allowed us to cultivate a strong and consistent communication strategy that resonates with our target audience.\r\n\r\n4.\tUse three adjectives to accurately convey your feelings about working at Trip.com Group. \r\nHenrique de Castro Almeida: \r\nExciting, dynamic, and adventurous.\r\nJoseph Payne: \r\nExcited, inspired, motivated.\r\n\r\n5.\tHow would you describe the culture of your team? \r\nHenrique de Castro Almeida: \r\nCollaboration is central to our team's success. We value the collective input and observations of each team member, working together to define goals and projects. By leveraging our diverse perspectives and expertise, we make more informed decisions and achieve more effective outcomes.\r\nJoseph Payne: \r\nThe open culture at Trip.com Group, with frequent communication from directors and high-level bosses, is something I appreciate. It's wonderful to not only hear from them but also have the chance to see them during their regular visits. Working in the Amsterdam office is particularly exciting due to the diverse nationalities represented among employees. ","recruit.overseasCareers.employeeStory.NewContent4.6":"This diversity fosters a positive company culture and emphasizes the importance of inclusivity, which is a valuable asset to our organization. \r\n\r\n6.\tWhat was it about Trip.com Group that attracted you here? \r\nHenrique de Castro Almeida: \r\nHaving previous experience in the travel industry, I have always felt a strong connection to this sector. Joining the Trip.com Group was an exciting opportunity for me to be a part of people's journeys. Being part of our customers planning holidays, exploring different destinations, or simply visiting friends and family, that gives me purpose.\r\nJoseph Payne: \r\nTrip.com Group has tremendous growth potential and provides limitless opportunities for personal and professional development, allowing me to make a significant impact.","recruit.overseasCareers.employeeStory.NewContent5.6":" I am thrilled to grow alongside the company, while Trip.com Group was initially unknown to many in Europe, I take pride in the role I played in raising our profile, and we are now well-known among many people.\r\n\r\n7.\tWhat advice would you give to someone interested in joining your team? \r\nHenrique de Castro Almeida: \r\nIf you’re looking for a dynamic and fast-growing company, Trip.com Group is the right place. You’ll find all the opportunities to learn, grow and work with great individuals here.\r\nJoseph Payne: \r\nTo collaborate effectively with individuals across different countries and time zones, one must be adaptable and able to transition between projects quickly. For instance, I work closely with colleagues in Shanghai to achieve specific objectives and then switch to collaborate with colleagues in Europe on different tasks, all within the same day. Flexibility is a crucial skill in navigating diverse and dynamic work scenarios. Moreover, having a passion for travel is essential.","recruit.overseasCareers.employeeStory.NewContent.7":" ","recruit.overseasCareers.employeeStory.NewContent1.7":"Given the global nature of our work, we deal with a significant amount of information/communication and overseas channels, requiring us to focus on stakeholder management, standardizing workflows, and establishing frameworks to continuously drive our operation efficiency and commercial excellence, in a sustainable and scalable way. \r\n\r\n2.\tWhat was it about Trip.com Group that attracted you here? \r\nChengjie Zhang: \r\nTrip.com Group is strategically expanding its global market, and I am genuinely thrilled to be actively involved in supporting this exceptional company's global development. While I understand this will undoubtedly present various challenges, I view them as valuable opportunities for growth. ","recruit.overseasCareers.employeeStory.NewContent2.7":"Meanwhile I am greatly thankful for the openness and transparency that the company provides every since I joined, allowing me to contribute to the globalization journey with the insights and experiences from my career experiences. \r\n\r\n3.\tUse three words to convey your feelings about working at Trip.com Group. \r\nChengjie Zhang: \r\nAmbition- When the company is determined to accomplish something, I can feel the generous investment of resources and everyone's down-to-earth attitude. This unwavering commitment helps us achieve great results.\r\nEmpowerment - Trip.com Group trusts us and provides ample freedom and resources to pursue our goals. Our ideas and judgments are recognized and valued, as long as we can provide compelling evidence to support them.\r\nFast-changing - Our company is rapidly growing and constantly evolving. ","recruit.overseasCareers.employeeStory.NewContent3.7":"Employees have the opportunity to explore new business areas and collaborate with exceptional colleagues, which creates valuable learning experiences for all of us. \r\n\r\n4.\tHow would you describe your team culture?\r\nChengjie Zhang: \r\nI believe a High Performing Team comes with high level of transparency and ownership. Each member actively contributes and receives ample respect. I often glean novel and valuable insights from these positive contributions. Additionally, I place great value on trust in managing the team, seeing myself being a supporter on the team’s development, balancing the interest between the people and business when needed.\r\n5.\tWhat advice would you give to someone interested in joining your team? \r\nChengjie Zhang: \r\nKnow what you want and be open to what comes along – Trip.com Group is a significant company with the capability to provide numerous opportunities. Meanwhile, be hungry, curious and open to what comes along – things don’t happen as planned, but there is always something interesting and valuable in the journey. ","recruit.overseasCareers.employeeStory.NewContent.8":"At Trip.com Group, we believe that customer service is not just a job, it's a journey! Our customer service team is the fearless crew that provides comprehensive assistance and resolves issues for customers. We catch up with Chloe Lim and Cathy Chung, two members of our Korea Team, who share their fun and exciting experiences with us. Get ready to be entertained by their tales of providing top-notch service with a smile and their unwavering commitment to ensuring customer satisfaction!\r\n\r\n1.\tTell us about your role. What do you do at Trip.com Group? \r\nChloe Lim: \r\nMy role as the Inbound Group Leader of Flight CSC (Customer Support Center) in Korea involves maintaining the team's performance and managing the team members. To achieve this, I set clear and achievable goals for the team, establish KPI metrics and attainable targets, track monthly results, and discuss any necessary adjustments with Team Leaders. \r\nCathy Chung: \r\nMy role as the Group Leader involves facilitating effective collaboration and communication and fostering personal growth and satisfaction among team members to contribute to the team's performance. I establish goals and strategies to achieve success, develop team members, promote communication and collaboration, and resolve issues.","recruit.overseasCareers.employeeStory.NewContent1.8":" ","recruit.overseasCareers.employeeStory.NewContent2.8":" We achieve this by analyzing customer feedback to enhance quality and providing accurate, friendly, and timely responses to inquiries and requests. Additionally, we collaborate with relevant teams to enhance the functionality and performance of procedures and modules.\r\n\r\n3.\tCan you describe what career growth can look like at Trip.com Group and what resources are useful to help with that? \r\nChloe Lim: \r\nTrip.com Group offers employees various career development and promotion opportunities. Starting as Customer Advisors, employees can progress to Assistant Team Leader, Team Leader, and Group Leader. Other positions like QC and KA are also available for employees to explore different business fields. Throughout my career development, the guidance and support from previous team leaders and colleagues have been crucial to my growth. Our company culture encourages employees to take on new challenges and offers cross-departmental work opportunities, allowing us to gain experience and skills in various areas. \r\nCathy Chung: \r\nTrip.com Group offers diverse career growth opportunities, enabling employees to assume various roles like team leader or quality practitioner. By showcasing our abilities and achieving outstanding results, we can unlock new career development prospects and more demanding positions. As a global enterprise, our company provides us with the opportunity to gain international exposure and expand our professional networks by engaging with overseas branches.","recruit.overseasCareers.employeeStory.NewContent3.8":" Through this, I explore different experiences and domains, further honing my capabilities.\r\n\r\n4.\tCan you share one of your impactful projects while working at Trip.com Group and how you made it happen? \r\nChloe Lim: \r\nWhile working at Trip.com Group, my most impactful project was gathering and disseminating information about the rapidly evolving flight industry during the COVID-19 pandemic. My primary objective was to keep my team members and customers informed about the latest developments. To achieve this, I conducted extensive research and stayed up-to-date with the latest news and trends in the industry. I collaborated closely with other departments to ensure that the information I provided was accurate and relevant, building trust and loyalty among our customers and team members.\r\nCathy Chung: \r\nI believed that fostering loyal customers within the customer support center necessitated friendly employees, accurate explanations, and prompt responses. To enhance this aspect, I conducted a 'self-call monitoring project' and calibration exercises with the team.","recruit.overseasCareers.employeeStory.NewContent4.8":" By enabling advisors to assess and compare their call quality, we identified areas for improvement and achieved higher customer satisfaction.\r\n\r\n5.\tUse three adjectives to accurately convey your feelings about working at Trip.com Group. \r\nChloe Lim: \r\nChallenging, dynamic, and amazing.\r\nCathy Chung: \r\nPassionate, challenging, and collaborative. \r\n\r\n6.\tHow would you describe the culture of your team? \r\nChloe Lim: \r\nFriendly and collaborative. The close relationships among team members go beyond just working together, indicating that open communication, mutual respect, and a supportive work environment are highly valued. We have become more than just colleagues - we are friends. This sense of camaraderie is a driving force behind our shared commitment to achieving common goals and serves as a cornerstone of our collective success.\r\nCathy Chung: \r\nOur team strongly emphasizes collaboration and openness. We believe in working together and supporting each other, valuing the sharing of ideas and opinions. In addition to our weekly meetings, we have an open communication and feedback culture, where team members are encouraged to freely express their thoughts and ideas, which are respected and actively worked upon for improvement.","recruit.overseasCareers.employeeStory.NewContent5.8":" Furthermore, our team fosters a culture based on respect and diversity, and we embrace the unique experiences and backgrounds that each team member brings.\r\n\r\n7.\tWhat was it about Trip.com Group that attracted you here? \r\nChloe Lim: \r\nI chose to work at Trip.com Group because I believed it was an adaptable workplace that could meet the challenges of COVID-19. I was seeking a job that would allow me to utilize my experience in the travel industry and language skills while also connecting with people. When I saw the opportunity to become a CS Advisor, I knew it was the perfect fit for me. Additionally, Trip.com Group's reputation as the leading online travel company and its growth potential attracted me. Working with talented and experienced professionals is a great opportunity for me.\r\nCathy Chung: \r\nI was attracted to Trip.com Group due to its global impact and horizontal culture and I respectfully applied to this company, firmly believing that my service experience would allow me to make a substantial contribution. The culture values collaboration, open communication, and teamwork, which resonated with me. I appreciate that our company encourages us to contribute our ideas and skills, promoting innovation and diversity. \r\n\r\n8.\tWhat advice would you give to someone interested in joining your team? \r\nChloe Lim: \r\nIf you have a passion for travel and enjoy helping others and finding solutions to challenges, I think this is the place for you. Working at Trip.com is a fulfilling experience that brings a sense of satisfaction to every day.\r\nCathy Chung: \r\nIf you are interested in joining our team, it is important to demonstrate your passion and interest by showcasing your desire and motivation for the specific field. In addition, we value individuals who are motivated and show a desire to learn and grow. Collaboration and teamwork are also crucial to achieving success as a member of our CS team. ","recruit.overseasCareers.employeeStory.NewTitle.3":"与全球化平台共同发展","recruit.overseasCareers.employeeStory.NewTitle.2":"在开放包容型组织中腾飞","recruit.overseasCareers.employeeStory.NewTitle.1":" ","recruit.overseasCareers.employeeStory.NewSummary.3":"携程集团是一所令人惊叹的学校!在这样一家全球性的企业中工作,可以让人快速熟悉各种不同的运作方式、工作方法、文化差异性,还可以获得大量的支持和机会。","recruit.overseasCareers.employeeStory.NewSummary.2":"携程是一个充满活力和无限前景的全球OTA平台,也是让每位伙伴收获平等的事业腾飞机会的优秀雇主!","recruit.overseasCareers.employeeStory.NewSummary.1":" ","recruit.overseasCareers.employeeStory.NewContent.3":"Ori Richter于2018年8月加入携程集团,他从担任携程集团欧洲中心客户服务代理起步,逐步深耕在客户服务这一领域。在为携程的客户提供一流服务支持的同时,Ori在业务的学习和发展方面也打下了很好的基础。\r\n在携程集团的四年半时间里,Ori一步步成长为机票业务的欧洲区域运营经理,负责整个欧洲客户服务,通过遍布三大洲的18个客服团队为客户提供12种语言的服务支持。\r\nOri说:“携程集团是一所令人惊叹的学校。在这样一家全球性的企业中工作,可以让人快速熟悉各种不同的运作方式、工作方法、文化差异性,还可以获得大量的支持和机会。伴随着时间,我的技能范围越来越广,在专业领域和职业发展上都收获了很好的成长。从加入携程的第一天起,我就非常享受在这里的工作状态,对我来说无论做的是什么,这都是成功的关键。”","recruit.overseasCareers.employeeStory.NewContent.2":"Edmund Weng,是新加坡和马来西亚区域市场总监,他于2014年加入携程集团。\r\n他将 “加入携程”看作是一生中做出的最好的职业决定之一。原因是这里拥有非常开放包容的企业文化,这意味着”无论你的职位如何,你的想法都会被倾听、讨论和检验”。\r\n携程布局新加坡和马来西亚市场的6年来,在当地的发展取得了长足进步,Edmund对携程在满足两国客户旅行需求方面做出的贡献感到自豪。携程是一个充满活力和无限前景的全球OTA平台,也是让每位伙伴收获平等的事业腾飞机会的优秀雇主!\r\n在携程,我们提倡简单直接,大声说话。我们用安全的氛围鼓励所有伙伴大声表达自己的想法;用多元包容的态度确保每个人都得到尊重和支持。","recruit.overseasCareers.employeeStory.NewContent.1":" ","recruit.overseasCareers.employeeStory.homePicture.3":"https://images3.c-ctrip.com/HrCareers/ProEmployeeStory/summaryStory3.jpg?__ares_maxage=4","recruit.overseasCareers.employeeStory.homePicture.2":"https://images3.c-ctrip.com/HrCareers/ProEmployeeStory/summaryStory2.jpg?__ares_maxage=4","recruit.overseasCareers.employeeStory.homePicture.1":" ","recruit.overseasCareers.employeeStory.titlePicture.1":" 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peace,在这里我能感受到归属感。","recruit.campusCareers.jobType.employeeStories.picture.3":"https://images3.c-ctrip.com/HrCareers/CampusCareers/employeeStory/3.jpg?__ares_maxage=0","recruit.campusCareers.followUs.title":"关注我们","recruit.campusCareers.followUs.wechat":"https://images3.c-ctrip.com/HrCareers/CampusCareers/followUs/wechat.png?__ares_maxage=0","recruit.campusCareers.followUs.bilibili":"https://images3.c-ctrip.com/HrCareers/CampusCareers/followUs/bilibili.png?__ares_maxage=0","recruit.campusCareers.followUs.xiaohongshu":"https://images3.c-ctrip.com/HrCareers/CampusCareers/followUs/xiaohongshu.png?__ares_maxage=0","recruit.campusCareers.QA.title.1":"1. 2025年春季校园招聘的流程安排是什么?","recruit.campusCareers.QA.desc.1":"Step1: 网申(3月3日起,招满即止);\r\nStep2: 测评(网申后2-3天内邮件邀请);\r\nStep3: AI面试/笔试(岗位间存在差异,请及时关注邮箱及短信通知);\r\nStep4: 面试(3月中旬起,滚动安排);\r\nStep5: Offer(3月下旬起,陆续发放)。","recruit.campusCareers.QA.title.2":"2. 2025年春季校园招聘的招聘对象是?","recruit.campusCareers.QA.desc.2":"本次春季校园招聘面向2025届应届校招生及2026届留用实习生。\r\n毕业时间要求如下:\r\n2025届应届校招生:毕业时间在 2024年 9 月1日至 2025 年 8 月31日期间毕业,且最高学历毕业后无全职工作经验的学生。\r\n2026届留用实习生:毕业时间在 2025年 9 月1日至 2026 年 8 月31日期间毕业的学生。\r\n* 中国大陆以毕业证为准,非中国大陆地区以教育部学位认证为准。","recruit.campusCareers.QA.title.3":"3. 如何投递简历?","recruit.campusCareers.QA.desc.3":"方式一:通过「携程校招」官网(campus.ctrip.com)进行投递。\r\n方式二:通过「携程招聘」微信公众号(菜单栏-校园招聘-网申投递)进行投递。","recruit.campusCareers.QA.title.4":"4. 每人可以投递几个职位?","recruit.campusCareers.QA.desc.4":"每位同学仅可投递一个职位(包含人才项目),请认真选择并谨慎投递。","recruit.campusCareers.QA.title.5":"5. 招聘职位的工作地点在哪里?","recruit.campusCareers.QA.desc.5":"多数职位工作地点为上海,另有少数职位在全国其他城市设有工作地点。\r\n详情请查看职位说明。","recruit.campusCareers.QA.title.6":"6. 携程集团2025年春季校园招聘的笔试安排?","recruit.campusCareers.QA.desc.6":"研发类岗位专业笔试场次预告:\r\n3月13日|3月27日|4月15日|5月7日|5月22日\r\n其他岗位间笔试安排存在差异,请及时关注网申邮箱及短信通知。","recruit.campusCareers.QA.title.7":"7. 携程集团2025年春季校园招聘的面试形式?","recruit.campusCareers.QA.desc.7":"以线上面试为主,线下面试将根据实际情况安排,请以实际通知为准。","recruit.campusCareers.QA.title.8":"8. 招聘对学历和所学专业有限制吗?","recruit.campusCareers.QA.desc.8":"不同的职位对人才的需求有所不同,详情请查看职位说明。","recruit.campusCareers.QA.title.9":"9. 如何查询我的招聘进展?","recruit.campusCareers.QA.desc.9":"方式一:通过「携程招聘」微信公众号(菜单栏-校园招聘-进度查询)进行自查。\r\n方式二:联系内推人进行查询。","recruit.campusCareers.QA.title.10":"10. 投递过秋招但进入了人才库,今年春招还能投递吗?","recruit.campusCareers.QA.desc.10":"可以投递,秋招结果不影响春招投递。","recruit.campusCareers.QA.title.11":"11. 收到能力测评邀请短信但未收到邮件通知怎么办?","recruit.campusCareers.QA.desc.11":"请先查看订阅邮箱、垃圾箱或已归档邮箱,如仍未收到邮件可以点击此处联系第三方客服解决。","recruit.campusCareers.QA.title.12":"12. 如果简历状态已经停留在某一个阶段很久了(超过 10 个工作日),说明流程已经结束了吗?","recruit.campusCareers.QA.desc.12":"若简历状态显示【进入人才池】,则表示该职位招聘流程已结束;其他状态请耐心等待后续通知。","recruit.campusCareers.QA.title.13":"13. 如果简历状态显示【进入人才池】,说明流程已经结束了吗?","recruit.campusCareers.QA.desc.13":"是的,说明同学在当前投递的职位下暂无后续进展。\r\n\r\n如需获取更多帮助,可通过以下方式联系我们:\r\n携程校招官方邮箱:campus@trip.com\r\n携程校招官方QQ群:775844016\r\n如需获取一手校招资讯,请关注「携程招聘」微信公众号或「携程招聘」小红书账号。","recruit.campusCareers.QA.title.14":" ","recruit.campusCareers.QA.desc.14":" ","recruit.campusCareers.QA.title.15":" ","recruit.campusCareers.QA.desc.15":" ","recruit.campusCareers.project.title":"招聘项目","recruit.campusCareers.project.description":"注意:每位同学每个项目仅可投递一个职位(集团培训生项目、AGT、旅行官星辰计划、商旅程英会共享一个网申投递名额)","recruit.campusCareers.project.title.1":"2025春季校园招聘","recruit.campusCareers.project.summary.1":"2025届应届校招生|2026届留用实习生\n研发类|产品类|综合类","recruit.campusCareers.project.banner.1":"https://images3.c-ctrip.com/HrCareers/CampusCareers/project/List/1.jpg?__ares_maxage=0","recruit.campusCareers.project.text1.1":"
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","recruit.campusCareers.project.text4.2":" ","recruit.campusCareers.project.text4.3":" ","recruit.campusCareers.project.title.5":"Eagle Program","recruit.campusCareers.project.summary.5":"2025 Graduates\nGlobal Trainee Program","recruit.campusCareers.project.banner.5":" https://images3.c-ctrip.com/HrCareers/CampusCareers/project/List/5.jpg?__ares_maxage=0","recruit.campusCareers.project.text5.1":"
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分 0 秒","nantongRecruitment.candidateInterview.timeTips":"您的练习次数已用尽,请点击【正式打字测试】正式测试","recruit.Careers.CreateResume.addSkill":"添加技能","recruit.Careers.CreateResume.addLanguage":"添加语言类专长","recruit.Careers.CreateResume.addJobHistory":"添加工作经历","recruit.Careers.CreateResume.addEducation":"添加教育背景","recruit.Careers.CreateResume.addCertification":"添加证书","recruit.Careers.CreateResume.name":"请输入姓名","recruit.Careers.CreateResume.phoneNumber":"请输入手机号","recruit.Careers.CreateResume.email":"请输入邮箱","recruit.Careers.CreateResume.gender":"请选择性别","recruit.Careers.CreateResume.dateOfBirth":"请选择出生日期","recruit.Careers.CreateResume.cityOfResidence":"请输入居住城市","recruit.Careers.CreateResume.school":"请输入学校","recruit.Careers.CreateResume.degree":"请选择学历","recruit.Careers.CreateResume.major":"请输入专业","recruit.Careers.CreateResume.enrollmentDate":"请选择入学日期","recruit.Careers.CreateResume.graduationDate":"请选择毕业日期","recruit.Careers.CreateResume.experienceDescriptionEducation":"请输入经历描述","recruit.Careers.CreateResume.company":"请输入公司","recruit.Careers.CreateResume.position":"请输入职位","recruit.Careers.CreateResume.startDateWork":"请选择开始日期","recruit.Careers.CreateResume.endDateWork":"请选择结束日期","recruit.Careers.CreateResume.experienceDescriptionWork":"请输入经历描述","recruit.Careers.CreateResume.language":"请输入语言","recruit.Careers.CreateResume.proficiencyLevelLanguage":"请选择掌握程度","recruit.Careers.CreateResume.skill":"请输入技能","recruit.Careers.CreateResume.proficiencyLevelSkill":"请选择掌握程度","recruit.Careers.CreateResume.certificate":"请输入证书","recruit.Careers.CreateResume.score":"请输入成绩","recruit.Careers.CreateResume.issuanceDate":"请选择发证日期","recruit.Careers.CreateResume.additionalInformation":"请输入附加信息","recruit.Careers.CreateResume.verify1":"手机号码验证","recruit.Careers.CreateResume.verify2":"因手机号发生变更,为确保您的手机号的正确性,我们需要验证您的手机号","recruit.Careers.CreateResume.verify3":"验证码已发送至","recruit.Careers.CreateResume.verify4":"秒后可重新获取","recruit.Careers.CreateResume.verify5":"发送验证码","recruit.Careers.CreateResume.verify6":"重新发送验证码","recruit.Careers.CreateResume.verify7":"您填写的手机号有发生变更,为确保您的手机号的正确性,我们需要验证您的手机号。需验证的手机号为:","recruit.overseasCareers.Policy.URL":"https://pages.ares.ctripcorp.com/HrCareers/test/new_privacy_statement_cn.html?__ares_maxage=0","recruit.Careers.CreateResume.submitResume":"提交简历","recruit.Careers.CreateResume.NoResumeInfo":"您还未在携程官网维护过个人简历。申请职位前,请先创建一份简历","recruit.Careers.CreateResume.verifyError":"手机号或者验证码有误,请确认后重新输入","recruit.overseasCareers.recommendFormPhone":"候选人手机号(请勿填写你的个人信息)","recruit.overseasCareers.recommendFormPhoneTip":"请输入候选人手机号","recruit.overseasCareers.recommendFormEmail":"候选人邮箱(请勿填写你的个人信息)","recruit.overseasCareers.recommendFormEmailTip":"请输入候选人邮箱","recruit.campusCareers.project.bannerDetail.903":"","recruit.campusCareers.project.text903.2":" ","recruit.campusCareers.project.text903.3":" ","recruit.campusCareers.project.text903.1":"携程员工内推请通过公司内部平台:【程里机会】——我要推荐,进行推荐。如您所在部门有另行规则,请联系部门人事工作人员。\n\n如果您有任何问题也可以电话联系“人力资源部招聘组”0513-89186000-18050/104065。\n说明:本栏目仅限携程在职员工使用","recruit.campusCareers.project.title.903":"内部推荐","recruit.campusCareers.project.bannerDetail.902":" ","recruit.campusCareers.project.text902.2":"手续。\n\n3、申请入住宿舍者须知:\n申请住宿者请在入职日的前1天(10:00-12:00 13:00-18:00)在南通经济技术开发区复兴路“四海家园”16号楼107室进行住宿手续办理\n1)申请宿舍在宿管办公室办理,无需到公司办理;\n2)需要入住宿舍的新员工办理当天需要提交水电和钥匙押金总共150元的押金费用(搬离宿舍时,凭收据退还);\n3) 宿舍提供热水器、电视机、空调以及内置卫生间。请自备被褥和平时的洗漱用品及更替衣物等日常生活物资;\n4) 宿舍到公司:步行15~20分钟,共享单车5-10分钟左右;\n5) 宿舍管理员(联系电话:0513-81528352)\n\n
\n\n如果您有任何问题也可以电话联系“人力资源部招聘组”0513-89186000-18050/104065。","recruit.campusCareers.project.text902.3":" ","recruit.campusCareers.project.text902.1":"一、入职材料准备须知\n\n1、学历证明:登陆学信网【http://www.chsi.com.cn/ 】查询本人学籍、学历信息,以完整截图形式保存;\n\n2、体检报告:您需要前往二级以上公立医院或正规体检中心进行常规入职体检,或提供入职前3个月本人合格的体检报告,体检项目需至少包含心电图、胸透(无需出片)、谷丙转氨酶(肝功能中ALT)。体检材料以完整检查报告的图片形式保存。注意事项:体检需空腹检查;\n\n3、身份证:有效期内身份证正反两面拍照图片形式保存;\n\n4、工资卡:中国境内建设银行、浦发银行、招商银行任意一家银行储蓄卡;\n\n5、白底半身电子照片,用于制作员工卡;\n\n二、入职流程须知\n\n1、入职材料提报:\n请在入职当天前3个工作日,经过携程offer邮件链接或入职通知短信链接或微信小程序-携程HR-入职填报三种途径之一,上传以下符合要求的入职材料。\n(注意:所传材料均需要您分别拍摄清晰照片,姓名等重要信息不可模糊,体检报告每张都需要单独拍照。\n1)身份证正反面照片;\n2)学历证明,登陆学信网【http://www.chsi.com.cn/ 】查询本人学籍、学历信息,以完整截图形式上传;\n3)检查报告原件【体检须三个月以内、二级以上公立医院或正规体检中心出具的常规检查报告,至少包含但不限于以下三项:胸透(无需出片)、心电图、谷丙转氨酶。\n(无体检报告均不可办理入职。通过门诊开单项检查可快速拿到报告)\n4)白底半身电子照片,用于制作员工卡;\n\n注意:如以上材料在入职前3个工作日无法上传,入职当天务必携带齐全。我们会对相关入职材料进行提前审核,如不符合公司要求,则入职手续无法正常办理;\n\n2、入职报到时间、地址:\n入职当天9:00点请携带黑色签字笔及相关入职材料到携程公司南楼一楼面试间报道,届时会有工作人员统一办理","recruit.campusCareers.project.title.902":"入职指南","recruit.campusCareers.project.bannerDetail.901":"","recruit.campusCareers.project.text901.2":" ","recruit.campusCareers.project.text901.3":" ","recruit.campusCareers.project.text901.1":"面试时间:每周一到周五(国定假期除外)下午1:30-4:00为正常面试时间。具体以我司正式面试邀请邮件和短信内容为准。\n\n面试地点:南通是开发区长川路1号携程信息技术大楼南楼1楼面试间。\n\n
\n\n\n面试安排:通过携程招聘官网投递简历预约面试的候选人,经过简历初筛通过后,会提前一个工作日收到面试邀请邮件和短信。\n\n如果您有任何问题也可以电话联系“人力资源部招聘组”0513-89186000-18050/104065。\n\n说明:我公司对外招聘严格遵循中华人民共和国法律法规的规定和要求,在招聘过程中,不会向求职者收取任何费用。","recruit.campusCareers.project.title.901":"面试须知","recruit.campusCareers.project.bannerDetail.900":"","recruit.campusCareers.project.text900.2":" ","recruit.campusCareers.project.text900.3":" ","recruit.campusCareers.project.text900.1":"携程集团是全球领先的一站式旅游服务供货商,旗下品牌包括 Trip.com、携程、Skyscanner 及去哪儿网。携程集团于1999年创立,2003年在纳斯达克上市(NASDAQ: TCOM),2021年在香港交易所正式挂牌(HKEX: 09961)。携程集团为世界各地旅客全方位搜罗及整合旅游信息,让用户可以轻松预订旅游产品及服务,做出最精明的选择。集团品牌已构建先进成熟的交易平台,包括移动客户端、网页,以及24小时全球客户服务支持。通过携程集团丰富的产品及创新的营销策略,合作伙伴及供货商得以接触快速增长的全球用户。携程集团一直毋忘初衷,秉承「追求完美旅程,共建美好世界」的宗旨,致力为所有用户打造完美的旅行体验。 \n\n2008年12月,携程南通联络服务中心作为携程设立的第12家分公司,在南通正式运行,拥有坐席超过1.2万个,是目前世界上旅游业内最大的单体式呼叫中心。在这里,一副耳麦连线着全球携程客人,提供“暖心、简单、主动、信任”的服务,持续输出业界高品质的服务。 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