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Senior Product Manager(J19131)

工作地点 职位类别 学历要求 人数 更新日期
长宁区 技术研发类 大学本科 若干 2019-09-10
工作职责
Core Responsibilities
1、 负责多语言APP及PC端用户服务体系产品的设计和优化;
Responsible for the design and optimization of multi-language APP and PC’s user service system products;
2、 负责携程多语言用户服务中心在线服务、智能机器人等产品的设计和优化;
Responsible for the design and optimization of online services, intelligent robots and other products of Trip.com multi-language user service center;
3、 深入了解在线客户及服务团队对系统和服务工具的需求,对产品进行规划和梳理;
Fully understand the requirements of online customers and service teams for systems and service tools, and plan and sort out service products;
4、 推动服务系统的自动、客户自助功能,降低用户费力度,降低团队运作成本;
Promote the automatic and customer self-help functions of the service system, aim to reduce users’ efforts and operation costs;
5、 服务数据的挖掘和分析,提供产品及系统的改进方案并跟进实施;
Conducted service data mining and analysis, provided product and system improvement plans and followed up the implementation;
6、 通过和运营、技术支持、开发等相关人员沟通协作,推动服务产品需求的持续迭代发展;
Promote the continuous and iterative development of service product requirements through communication and cooperation with relevant operation team, service team and R&D;
7、 协同公司内部各部门之间的协作,通过协调相关组织资源,来完成产品方案的建设和发展。
Cooperate with various departments of the company to complete the construction and development of product schemes by coordinating relevant organizational resources.
职位要求
Key Qualifications and Experience
1、 大学本科及以上学历,英文流利,有海外留学或工作经验的优先;
Bachelor degree or above, fluent in English, overseas study or working experience is preferred;
2、5年以上产品开发或产品工作经验,具有在线服务产品项目经验,了解相关产品设计及运营流程;
More than 5 years of product development or product manager working experience, have online service product project experience, understand product design and operation process;
3、业务嗅觉灵敏,具备良好的需求分析、产品需求分解及设计能力;
Good business sense, strong ability of requirement analysis, product requirement decomposition and design;
4、充满激情,有良好的逻辑性和结构性思维,有比较好的消费者洞察力和商业敏感度;
Full of passion, good logical and structural thinking, good consumer insight and business sensitivity;
5、有较强的项目管理能力,有较强的沟通能力及项目协调能力,能协作多团队完成既定的工作目标;
Strong project management ability, strong communication ability and project coordination ability, able to cooperate with multiple teams to complete the set work goals;
6、具备良好的数据分析能力,能够搭建数据体系判断业务现状和问题;
Good data analysis ability, able to build data system to judge business status and problems;
7、出色的语言、沟通、组织协调能力,主动性强,善于调动团队积极性,具备较好的实际解决问题与抗压能力。
Excellent language, communication, organization and coordination skills, strong initiative, good at mobilizing the enthusiasm of the team, good at practical problem solving and anti-pressure ability.